Frequently Asked Questions

Answer to all of your questions

Sign Up & Refunds

You can sign up by using your email and basic personal details, alternatively you can login using any of the social media accounts indicated on the login page.
There is no sign up fee just for creating accounts and searching for the course or the tutor, however once your search ends and want to enroll for a course you will be asked to complete the payments by using any of your preferred payment methods like PayPal or Debit/Credit cards.
If in case you are not satisfied by the services of a particular tutor you may ask for tutor replacement, we will be happy to assist you in finding the best tutor as per your academic needs. If still you are not satisfied you can ask for refunds by contacting support on live chat, email or phone.
We always strive to give our students the best one-to-one tutoring services available and we are confident that every tutoring session will be a delightful and beneficial experience. If you are ever dissatisfied with any tutoring session, we will provide you a session with another expert tutor, free of cost. If in case we are still unable to satisfy you, you may cancel your subscription and we will refund your money*.
If you really cant afford premium membership then you are advised to get offline help by posting your questions in forums or if you need one-to-one sessions you can request one free session per month.

Scheduling & Tutors

Yes & No. Yes, if you have signed up for short term course and you don't need daily sessions. No, if you have signed up for regular sessions those are understood by you and tutor to have daily sessions. For later you are advised to inform tutor about the time you intend to take a session regularly.
Yes, we do provide round the clock scheduled tutoring sessions.
All our tutors are post graduates, retired teachers, experienced online tutors; apart from that they are also required to prove their expertise at the time of application.
Our teachers are well aware of all United States curricula, their individual teaching methodologies and terminologies, their respective state standards, and their exam requirements. They are proficient at using the same teaching techniques your teacher in school follows. Our extensive training ensures they are able to help students in any state and overcome any educational obstacles.
Off course yes. All of our tutors are fluent in English, and can help students anywhere if there is an internet connection. We are currently teaching students all over the world who can speak English and they are doing well in their exams too !

Courses & Subscriptions

TutoringFriends.com is the only website that allows experienced freelance tutors to sell courses that they are expert in. Courses by freelance tutors are generally one time payable, short term & topic specific courses and priced accordingly.
Since we don't have any control over the pricing of the courses offered by freelance tutors, they are free to charge on the merit of the subject, grade, topic and difficulty level of the course they offer.
Off course yes. If you are not satisfied with the tutoring by freelance tutor, you can straightaway escalate the issue to our support team. We would then offer you to try our in-house tutor for the same course or else initiate refund process for the unused credits.
In-House tutors are the tutors who are hired, screened, trained and work from our facility under direct supervision of quality assurance team. Our In-house tutors generally don't create topic specific short term courses like freelance tutors. They are experts in all the topics in their respective subjects and they can teach anything and everything related to their subjects.
Well, if you are looking for regular help in any subject or topic or want help in test preparation and don't find any suitable course by freelance tutor, we suggest you to subscribe to a subscription based tutoring plan. Once subscribed we will again screen and assign the best tutor suitable for you.

Tutors' FAQ

No, there is no membership fee for becoming a tutor. All that you need is to fulfill the eligibility criteria for being a tutor with us.
It depends on many factors. Factors such as your expertise, your style of tutoring, subjects and number of courses you offer, number of students subscribed to your courses and your rating by the students. You take away 75% of all your courses sold.
All the tutors based in US will get paid either through check, wire transfer or PayPal. Tutors from rest of the countries will get paid through PayPal or Skrill.
You don't have to have tutoring software of your own. If you are experienced tutor and you are already using any tutoring software you are free to use it. If you don't have we will provide a state of the art virtual classroom software to conduct sessions.
Yes. We have a dedicated tutor support team to help tutors. Whenever you need any assistance you can ask for help on live chat or email us at tutor@tutoringfriends.com.

Didn't find the answer?